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Booking Terms & Flexibility

Cancellation & Rescheduling Policy

Last updated: 21 July 2026

We understand that plans can change. This policy applies to discovery calls, private sessions, workshops, programmes, packages, and other services booked through Aligned with Adrine unless different terms are stated at the time of booking.

1. PAYMENTS ARE NON-REFUNDABLE

All programme purchases, booking fees, deposits, and other payments are final and non-refundable once payment has been made.

If you are unable to attend, the amount paid may be transferred to a rescheduled booking or held as credit, subject to the conditions below. Cash refunds will not be issued unless required by applicable law or Aligned with Adrine cancels the service without offering a suitable alternative.

2. RESCHEDULING A PRIVATE SESSION

You may reschedule a private session by providing at least 48 hours’ notice before its scheduled start time.

Rescheduling requests must be sent to founder@alignedwithadrine.com and are subject to availability.

The payment will be transferred to the rescheduled session and will not be refunded.

3. LATE RESCHEDULING AND MISSED SESSIONS

Requests made less than 48 hours before the scheduled session may be considered a late cancellation.

Late cancellations and missed sessions may result in the session being considered used. At our discretion, we may allow the booking to be transferred once to another available date.

If you arrive late, the session will usually still end at its originally scheduled time. The full session fee will remain payable.

4. WORKSHOPS, GROUP PROGRAMMES AND EVENTS

Payments for workshops, group programmes, courses, and events are non-refundable.

If you are unable to attend, you may request to:

• Transfer your place to a future edition of the same or a comparable programme.

• Receive credit towards another eligible Aligned with Adrine service.

• Transfer your place to another person, where appropriate and approved in advance.

All transfers and rebookings are subject to availability and may be limited to one change per booking. If the replacement service has a higher price, the difference must be paid before the new booking is confirmed.

Missed live group sessions cannot normally be rescheduled individually. Supporting materials or a recording may be provided where available, but access is not guaranteed unless it was included in the original programme description.

5. PACKAGES AND MULTI-SESSION PROGRAMMES

Sessions included in a package or multi-session programme must be used within six months of the original purchase date, unless otherwise agreed in writing.

Individual sessions may be rescheduled with at least 48 hours’ notice. Late cancellations or missed appointments may be deducted from the remaining package balance.

Packages and programmes are non-refundable, including partially used packages or programmes.

6. BOOKING CREDIT

Approved booking credit must be used within six months of the original booking or purchase date. After this period, any unused credit will expire.

Booking credit:

• Has no cash value.

• Cannot be exchanged for a refund.

• May only be applied to eligible Aligned with Adrine services.

• Is subject to availability.

• May require payment of any difference in price.

7. COMPLIMENTARY DISCOVERY CALLS

Complimentary 30-minute discovery calls are conducted through Zoom.

If you cannot attend your scheduled call, please contact founder@alignedwithadrine.com as soon as possible to request another time.

Repeated missed discovery calls may not be eligible for rescheduling.

8. PROGRAMME SCHEDULING

After purchasing a programme through Stripe, you will be contacted directly to arrange your schedule.

You are responsible for responding and providing your availability within a reasonable period. Programme scheduling is subject to availability.

Failure to respond or schedule the programme does not make the purchase eligible for a refund. The programme must be scheduled and used within six months of the original purchase date unless otherwise agreed in writing.

9. CHANGES MADE BY ALIGNED WITH ADRINE

If Aligned with Adrine needs to change or cancel a session, programme, workshop, or event, we will offer one of the following:

• A replacement date or session.

• A transfer to another suitable service.

• Credit for the amount paid.

• A refund if we cancel the service and cannot provide a reasonable alternative.

Aligned with Adrine is not responsible for indirect expenses connected with a cancellation, including travel, accommodation, or loss of earnings.

10. EXCEPTIONAL CIRCUMSTANCES

We understand that genuine emergencies may occur. Exceptional requests will be considered individually, but approval is discretionary and does not create an entitlement to a refund.

Where possible, we will offer a suitable rescheduling or rebooking option.

11. HOW TO RESCHEDULE OR REBOOK

To request a change, email founder@alignedwithadrine.com and provide:

• Your full name.

• The service or programme purchased.

• The original booking date, if applicable.

• Your preferred alternative dates.

A change is only confirmed once you receive written confirmation from Aligned with Adrine.

12. STATUTORY RIGHTS

Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded. Where applicable law provides a cancellation or refund right that overrides this policy, the legal requirement will apply.

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